Refund policy

At Cálices Company, we want you to love your purchase. Due to the nature of personal care and water filtration products, we only accept returns in the cases listed below:

Eligible returns
✔ Damaged items
✔ Defective items
✔ Wrong item shipped
✔ Missing items

Non-eligible returns
For health and safety reasons, we do not accept returns of opened, used, or installed shower filters or accessories. We also do not accept returns due to buyer’s remorse.

Reporting a defective item
To request a return, email us at ndstore.contact1@gmail.com within 30 days of receiving your order. Please include photos or video showing the issue.

Refunds
Refunds will be issued to the original method of payment once the returned item is received and inspected.

Exchanges
We replace defective or damaged items. Contact us at ndstore.contact1@gmail.com to arrange an exchange.

Questions
Email us at: ndstore.contact1@gmail.com