Shipping policy

Shipping within the United States
We currently ship orders only within the United States.

Processing time
Orders are processed within 1-3 business days. Once shipped, you will receive a tracking number via email (if available).

Shipping time
Delivery times vary depending on the shipping carrier and destination but typically range from 3-7 business days after processing.

Shipping rates
Shipping costs are displayed at checkout before completing your order. Rates may vary depending on weight, location, or promotional offers.

Delays & carrier issues
Once an order has been shipped, Cálices Company is not responsible for delays caused by carriers, incorrect addresses provided by the customer, or events outside our control (weather, holidays, etc.).

Wrong or incomplete address
Customers are responsible for providing accurate shipping information. Orders returned due to an incorrect address may incur additional charges.

Lost or damaged shipments
If your order arrives damaged or appears lost in transit, contact us at ndstore.contact1@gmail.com within 10 days of the expected delivery date and include photos or proof of damage when applicable.

Tracking information
Tracking numbers (when available) will be emailed once an order has shipped.

Questions
For concerns or inquiries about shipping, email us at ndstore.contact1@gmail.com